Authorized companies receive inventory directly from the manufacturers and set prices based on manufacturer's suggested retail price. Independent resellers sell used, refurbished or gray market equipment—factory-sealed equipment purchased on the open market—and set the prices for those products. Independent dealers say large manufacturers in recent years have encouraged customers, including the government, to buy goods through authorized channels only, which the manufacturers say helps ensure the merchandise isn't counterfeit. The global information-technology industry loses about $100 billion a year to counterfeiters.
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